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3-5 business days
5-10 business days (depending on destination)
All orders will be dispatched from our warehouse within 3 business days. In peak periods, please allow 6 business days for dispatch.
*All shipping times are estimates and exclude clearance/customs delays and any other delays caused by the recent pandemic.
All our packages are shipped from the USA!
Can I change or cancel my order?
Any cancellations or changes to the orders, including address changes, must be made within 24 hours from your purchase - otherwise, we might not be able to cancel or make changes to your order after it was processed.
I haven’t received my bee certificate. What should I do?
If you made a purchase with us, you should receive an adoption email. Please make sure to check your spam and promotions folder! If you still cannot find your bee, please send us a message through our contact form and include your order number.
I bought multiple items, do I get multiple bee certificates?
Yes! If you bought multiple items and need more bee certificates please send us a message through our contact form and
include your order number. You will receive one bee certificate for each item bought. Unfortunately due to the system limitations, we cannot send multiple bee certificates after your purchase, so we might have to assign you the rest of your bees manually - We are currently working on fixing this issue!
How much do you donate to your bee partners?
So far we have donated tens of thousands of dollars to our partners, and we currently donate a minimum of $24,000 to UC Davis Honey and Pollination Center. The donation amount might change, and depending on the performance we will only donate more but never less! It is our promise to keep supporting our buzzy friends, even if we are unprofitable. We are no longer donating based on profit due to the fluctuations caused by the ever-changing costs of running the business, which includes but are not limited to: employees, website development, office space, advertising, supplies, product costs, shipping costs, product development, content creation, and many more. In order to make it easier for both parties, we are agreeing on flat donation rates that won’t fluctuate. ProjectHoneyBees will always donate more, but never less!
I received the tracking number but it’s not working. What should I do?
Sometimes your tracking number might take a couple of business days in order to update, please wait patiently and if your tracking isn’t updated after 2-3 business days, shoot us a message and we will be more than happy to help!
What is your return/exchange policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.